Terms of service

Terms of Service

Last Updated: July 12, 2026

Welcome to Veldora. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before using our website or placing an order.

1. Acceptance of Terms

By accessing, browsing, or purchasing products from Veldora, you acknowledge that you have read, understood, and agreed to these Terms of Service, our Privacy Policy, Shipping Policy, and Refund Policy.

If you do not agree with these Terms, please do not use our website.

2. Eligibility

You must be at least 18 years of age or have the permission of a parent or legal guardian to use our website and place orders.

3. Products and Pricing

We strive to ensure that all product descriptions, images, specifications, and prices are accurate.
Product images are for illustration purposes only. Actual products may vary slightly due to manufacturing updates or display settings.
Prices are subject to change without prior notice.
We reserve the right to modify or discontinue any product at any time.

4. Orders

All orders are subject to acceptance and availability.
We reserve the right to refuse, limit, or cancel any order at our sole discretion.
If your order is cancelled after payment, the amount paid will be refunded through the original payment method.

5. Payments

We accept payment through secure payment gateways available during checkout.

Your payment information is processed securely by our payment partners. Veldora does not store your complete debit card, credit card, or banking details.

6. Shipping and Delivery

Shipping timelines are estimates and are not guaranteed.

Delivery may be delayed due to weather conditions, courier issues, natural disasters, government restrictions, or other events beyond our control.

Please refer to our Shipping Policy for complete details.

7. Returns and Refunds

Returns, replacements, and refunds are governed by our Refund Policy.

Please review the Refund Policy before placing your order.

8. User Responsibilities

By using our website, you agree that you will not:

Provide false or misleading information.
Attempt unauthorized access to our systems.
Upload malicious software or harmful code.
Use the website for unlawful or fraudulent purposes.
Interfere with the normal operation or security of the website.

9. Intellectual Property

All content on this website, including logos, trademarks, graphics, product descriptions, text, images, icons, and website design, is the property of Veldora or its respective licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Veldora shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid by the customer for the specific order giving rise to the claim.

11. Third-Party Links

Our website may contain links to third-party websites for your convenience.

We are not responsible for the content, policies, products, or services offered by such third-party websites.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Force Majeure

Veldora shall not be held responsible for delays or failure to perform its obligations due to events beyond its reasonable control, including natural disasters, pandemics, government actions, labor disputes, transportation disruptions, cyberattacks, or technical failures.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts in India.

15. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

The latest version will always be available on our website. Continued use of the website after any changes constitutes acceptance of the revised Terms.