Refund policy

Refund & Return Policy

At Veldora, customer satisfaction is our priority. If you receive a defective, damaged, incorrect, or missing product, we are here to help. Please read our policy carefully before placing an order.

Return Eligibility

You may request a return if:

  • You received a damaged or defective product.

  • You received the wrong product.

  • The product is missing parts or accessories.

  • The product is significantly different from the description on our website.

To be eligible for a return:

  • The return request must be submitted within 7 days of delivery.

  • The product must be unused and in its original condition.

  • All original packaging, accessories, manuals, labels, and invoices must be included.

  • Products showing signs of misuse, physical damage caused after delivery, or unauthorized repair will not be eligible for return.

Non-Returnable Items

The following items are not eligible for return or refund unless they are defective or damaged upon delivery:

  • Products damaged due to improper use or mishandling.

  • Products without original packaging or accessories.

  • Products returned after the eligible return period.

  • Items marked as Non-Returnable on the product page.

  • Gift cards, downloadable software, and digital products.

  • Personal care products or other hygiene-sensitive items where applicable.

Return Process

To initiate a return:

  1. Contact our customer support within 7 days of delivery.

  2. Provide your order number, reason for the return, and clear photos or videos showing the issue.

  3. Once your request is reviewed and approved, we will provide return instructions.

  4. Please do not return any product without receiving return authorization.

Refunds

After the returned product is received and successfully inspected:

  • Approved refunds will be processed to the original payment method.

  • Refunds are generally initiated within 5–7 business days after approval.

  • Depending on your bank or payment provider, the amount may take additional time to appear in your account.

Replacement

Where applicable, we may offer a replacement instead of a refund for damaged, defective, or incorrect products, subject to product availability.

Order Cancellation

  • Orders may be cancelled before they are shipped.

  • Once an order has been shipped, cancellation may not be possible.

  • If a prepaid order is successfully cancelled before shipment, the full amount will be refunded to the original payment method.

Return Shipping

  • If the return is due to our error (wrong product, damaged product, or defective item), we will bear the return shipping cost wherever applicable.

  • If the return is due to reasons not covered under this policy, return shipping charges may be the responsibility of the customer.

Failed Deliveries

If an order is returned because of an incorrect address, repeated failed delivery attempts, or refusal to accept the package, shipping charges may be deducted from the refund, where applicable.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support through the contact information provided on our website. Our team will be happy to assist you.